By accessing or using any services provided by ExtenX ("Company," "we," "us," or "our"), including our website, mobile applications, APIs, and cloud-based virtual phone system platform (collectively, the "Services"), you ("User," "Customer," or "you") agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, our Acceptable Use Policy, and our SMS Messaging Policy, all of which are incorporated herein by reference.
If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree to all of these Terms, you must not access or use our Services.
To use ExtenX Services, you must:
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
ExtenX is a cloud-based virtual business phone system platform providing, among other things:
The Services are intended for lawful business communications only. ExtenX is not a consumer telecommunications provider and is not subject to the same regulatory obligations as traditional telephone carriers, except where specifically required by applicable law.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:
ExtenX will not be liable for any loss or damage arising from your failure to comply with these obligations. You are solely responsible for all communications made through your account, including all calls, SMS messages, and AI-generated content sent on your behalf.
ExtenX offers various subscription tiers. By selecting a paid plan, you authorize us to charge your payment method on a recurring basis (monthly or annually) until you cancel. All fees are stated in U.S. dollars and are non-refundable except as expressly stated herein or required by law.
If you register for a free trial, you may use the Services at no charge for the designated trial period. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We reserve the right to modify or terminate free trial offers at any time.
Failure to pay fees when due may result in suspension or termination of your account. We reserve the right to charge interest on overdue balances at the lesser of 1.5% per month or the maximum rate permitted by law.
You are responsible for all applicable taxes, regulatory fees, and surcharges associated with your use of the Services, including telecommunications taxes and universal service fees.
Phone numbers assigned to your account are provided under license from telecommunications carriers and regulated by the Federal Communications Commission (FCC) and applicable state authorities. You acknowledge that:
You agree to use the Services only for lawful business communications purposes. You must not use the Services in any manner that:
Our full Acceptable Use Policy is available at officesnet.com/legal/acceptable-use-policy and is incorporated herein by reference.
You are solely responsible for ensuring that all communications sent through ExtenX comply with applicable telecom laws and regulations, including but not limited to:
ExtenX does not provide legal advice. You should consult with qualified legal counsel to ensure your communications comply with all applicable laws. ExtenX reserves the right to suspend or terminate accounts suspected of violating telecom regulations, and to cooperate with regulatory investigations.
If you use ExtenX to send SMS or MMS messages to third parties (Application-to-Person or A2P messaging), you are solely responsible for:
ExtenX does not guarantee message delivery. Wireless carriers may filter or block messages at their sole discretion. ExtenX is not liable for messages filtered or blocked by carriers.
You may not use ExtenX to send SMS messages containing content related to SHAFT categories (Sex, Hate, Alcohol, Firearms, Tobacco) to the extent prohibited by carrier guidelines, or any other content prohibited under our Acceptable Use Policy or SMS Messaging Policy.
ExtenX offers AI-powered features including, but not limited to, missed-call auto-reply assistants, voicemail transcription, call summaries, and AI-generated customer communications. By using these features, you acknowledge and agree that:
If call recording features are made available through the Services, you are solely responsible for complying with all applicable call recording laws, including two-party or all-party consent requirements under federal and state law (including California Penal Code § 632). You must:
ExtenX is not liable for your failure to comply with call recording laws. You indemnify ExtenX from any claims arising from your use of call recording features.
ExtenX's Services are powered in part by third-party telecommunications and cloud infrastructure providers, including Twilio, Inc. ("Twilio"). You acknowledge that:
ExtenX does not guarantee uninterrupted, error-free, or secure access to the Services. The Services are provided "as is" and "as available." We do not warrant that the Services will meet your requirements or that any errors will be corrected. Scheduled and unscheduled maintenance, carrier outages, and technical failures may result in temporary unavailability of the Services.
All content, features, software, trademarks, logos, and materials provided through the Services are the property of ExtenX or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose during your subscription term. You may not copy, modify, distribute, sell, or lease any part of the Services or included software.
You retain ownership of all content and data you submit to the Services. By submitting content, you grant ExtenX a limited license to use such content solely as necessary to provide the Services.
Your use of the Services is also governed by our Privacy Policy, available at officesnet.com/legal/privacy-policy. By using the Services, you consent to the collection and use of your information as described in the Privacy Policy. You acknowledge that communications transmitted through the Services may be processed, stored, or analyzed by ExtenX and its third-party service providers in order to provide and improve the Services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXTENX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICES.
IN NO EVENT SHALL EXTENX'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO EXTENX IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless ExtenX and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
ExtenX reserves the right to suspend or terminate your account and access to the Services at any time, with or without notice, for any reason, including but not limited to violation of these Terms, non-payment, or suspected illegal activity. Upon termination:
You may terminate your account at any time by contacting us or through your account dashboard, subject to any applicable notice requirements in your subscription plan.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Before filing any formal legal claim, you agree to first contact ExtenX at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days.
Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Alameda County, California. Each party shall bear its own costs unless the arbitrator determines otherwise.
You agree that any dispute resolution proceedings shall be conducted on an individual basis only, and not as a class, consolidated, or representative action.
ExtenX reserves the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and cancel your account.
For questions about these Terms of Use, please contact us at:
ExtenX
Email: [email protected]
Website: extenx.com